Dear Gardener,
At High Country Gardens Shop, we believe the journey of a plant—from our careful selection to the moment it takes root in your soil—is a sacred trust. We know you’re not just ordering a plant; you’re investing in a future bloom, a habitat for pollinators, or a resilient landscape that will bring joy for seasons to come. That’s why we treat every shipment with the utmost care, ensuring your living art arrives ready to thrive.
Our Shipping Promise: Care, Clarity & Convenience
We’ve designed our delivery options to match the needs of thoughtful gardeners like you—whether you’re planning a pollinator paradise in Philadelphia, a desert oasis in a dry climate, or a deer-resistant border in a woodland garden. Our goal is to make the process as seamless as growing our easy-care perennials.
Shipping Options & Timelines
To serve our global community of gardeners (across most regions, excluding some remote areas), we offer two reliable shipping methods:
🚚 Standard Shipping – For the Eager Planter
- Carrier: DHL or FedEx
- Cost: $12.95 (flat rate)
- Timeline: Orders are processed within 1–2 business days. Once shipped, delivery typically takes 10–15 business days.
- Ideal for: Gardeners who want faster tracking and reliable delivery, especially for time-sensitive seasonal planting.
🌿 Free Shipping – For the Patient & Value-Smart Gardener
- Carrier: EMS
- Cost: FREE on orders over $50.
- Timeline: Orders are processed within 1–2 business days. Delivery takes 15–25 business days after shipping.
- Ideal for: Larger orders, bulb collections (like our curated Fall-Planted Bulb Collections), and gardeners who prioritize savings without urgent timing needs.
📦 Packed with Purpose & Protection
Every Achillea, Agastache, Allium bulb, and Desert Landscaping plant is carefully selected, gently packed, and secured with biodegradable materials wherever possible. We include clear growing guides tailored to each plant’s needs—because your success is our success.
Our packaging is designed to protect delicate roots, bulbs, and stems, ensuring they arrive healthy and ready for planting. We monitor weather conditions to avoid shipping during extreme temperatures that could stress your plants.
Easy Returns – Your Peace of Mind
We stand behind every plant and bulb we ship. If you’re not satisfied with your order’s condition upon arrival, please contact us within 15 days of delivery. We’ll gladly arrange a replacement or refund. Our return policy reflects our commitment to your confidence and garden’s flourishing.
Global Reach, Local Heart
Based in Philadelphia but serving gardeners worldwide, we understand the unique challenges of different climates and landscapes. Whether you’re cultivating a high-elevation garden, a bee-friendly border, or a drought-tolerant xeriscape, our shipping is built to bridge the distance—bringing resilient, garden-smart plants right to your door.
Questions about your order or shipping?
Our dedicated customer care team is here to help. Reach us at [email protected]. We cherish the chance to connect with fellow gardeners and ensure your experience is as rewarding as the gardens you grow.
Thank you for trusting High Country Gardens Shop to be part of your gardening story. We’re honored to deliver not just plants, but beauty, resilience, and the joy of growth—right to your doorstep.
With green thumbs and warm regards,
The Team at High Country Gardens Shop