Dear Gardener, find answers to common questions about our plants, shipping, and care below. We’re here to help your garden thrive.

๐ŸŒฟ About Our Plants & Products

What types of plants do you specialize in?
We specialize in resilient, garden-smart plants suited for a variety of conditions. Our curated collection includes Deer Resistant Plants, Bee Friendly Plants, Full Sun Plants, Desert Landscaping Plants, Easy To Grow Perennials, and seasonal Flower Bulbs (like Daffodils, Crocus, and Alliums). Whether you’re creating a pollinator paradise, a water-wise xeriscape, or a vibrant border, we have plants selected to thrive.
Are your plants suitable for my climate or region?
Yes! Our plants are chosen for their adaptability. We serve gardeners worldwide (excluding some remote areas and parts of Asia). Whether you’re in a dry climate, a high-elevation area, or a woodland garden, our product descriptions and growing guides provide specific advice. Look for categories like “Desert Landscaping Plants” or “Deer Resistant Plants” to find the best fits for your local challenges.
Do you provide planting instructions?
Absolutely. Every order includes clear, tailored growing guides because your success is our success. We believe in nurturing beauty, one bloom at a time, and that starts with giving you the knowledge to help your plants flourish.

๐Ÿ“ฆ Shipping & Delivery

Where do you ship to?
We ship to most global regions from our home in Philadelphia. However, we are currently unable to deliver to some remote areas and parts of Asia. At checkout, you can enter your address to confirm availability.
What are my shipping options and costs?
We offer two thoughtful options:

๐Ÿšš Standard Shipping (via DHL or FedEx): $12.95 flat rate. Orders are processed in 1โ€“2 business days, with delivery typically in 10โ€“15 business days after shipping. Ideal for time-sensitive seasonal planting.

๐ŸŒฟ Free Shipping (via EMS): FREE on orders over $50. Orders are processed in 1โ€“2 business days, with delivery in 15โ€“25 business days after shipping. Perfect for patient gardeners and larger orders like our Fall-Planted Bulb Collections.
How are plants packaged for shipment?
Every plant is a living artwork. We pack with purpose and protection, using biodegradable materials wherever possible. Each Achillea, Agastache, bulb, or succulent is carefully selected and secured to protect delicate roots and stems. We also monitor weather to avoid shipping during extreme temperatures.
When will my order be processed?
All orders are processed within 1โ€“2 business days of payment confirmation. You will receive a notification with tracking information once your order is on its way.

๐Ÿ’ณ Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes. We use secure, encrypted payment processing. We do not store your full payment details on our servers.

โ™ป๏ธ Returns & Guarantees

What is your return or replacement policy?
We stand behind every plant. If you are not satisfied with the condition of your order upon arrival, please contact us within 15 days of delivery. We will gladly arrange a replacement or refund. This policy reflects our sacred trust to ensure your garden flourishes.
What if my plants arrive damaged or unhealthy?
While we take utmost care in packing, please contact us immediately at [email protected] with photos of the issue. We will resolve it promptly under our guarantee.

๐ŸŒŽ About Us

Where is High Country Gardens Shop based?
Our heart is in Philadelphia, US, but we serve a global community of gardeners. We understand the unique needs of different landscapes and are dedicated to bringing resilient beauty to your doorstep.

Still have questions? Our dedicated customer care team cherishes the chance to connect with fellow gardeners.
Reach us at [email protected].
With green thumbs and warm regards,
The Team at High Country Gardens Shop

ยฉ 2023 High Country Gardens Shop | 868 Horseshoe Lane, Philadelphia, US 19108